Most common problems

The three-question diagnosis

Nine problems out of ten are settled right here.

1. Is Chrome open with a Vinted tab loaded? Without that, nothing runs: no syncing, no agents, no publishing.

2. Is the Vinted session active? Panel → Settings → Account. If you read "Vinted session inactive", reload a Vinted page.

3. Is the subscription active? A failed payment stops the agents and the syncing, with no warning other than the dashboard banner.

Add a fourth reflex on the dashboard side: the extension indicator in the top bar tells you, account by account, whether the extension is online and when it last synced.

"My dashboard is empty"

In order:

1. Is your plan Growth or Elite? Below that, the data pages are blurred.
2. Has the extension synced at all? Check the extension indicator.
3. Force a sync: in the extension, the relevant tab → Refresh, or from the dashboard indicator → Sync.
4. Is an account filter active in the top bar? A forgotten selection can hide everything.

"The panel shows Subscription required"

Pairing worked, but your account has no active plan. Go to My account.

If you have just paid, give it a few minutes then reopen the panel: the status is cached for a short while.

"My agents are doing nothing"

1. Are they switched on? Agents menu.
2. Does the plan cover them? A padlock marks those out of reach.
3. Are you inside the time range you set? The Favorites agent does not work at night by default.
4. Is there anything to do? Auto-Repost with no marked item does nothing. Neither does the Favorites agent with no new favorite.
5. The activity log always says why: open it.

"My messages to favoriters have stopped going out"

Look at the agent's log first: if it strings together send errors after a good run, you have probably hit Vinted's ceiling, around twenty messages an hour. There is nothing to repair: the agent will pick up by itself. To avoid coming back to this, raise the base delay to 180 seconds — see Favorites.

Other possible causes: the time range is over for today, or there is simply no new favoriter to contact (a person already contacted is never contacted twice).

If the agent has never sent anything and its log has stayed empty, check the language of your Vinted account: favorite detection reads the text of your notifications and is written for French only. In another language the agent detects nothing, without showing the slightest error. See Favorites.

"My data is the other account's"

You have just switched Vinted session. The panel lists still show the previous cache. Click Refresh in each tab.

Nothing is mixed up on the server side: everything is tagged by account. See What is isolated and what is not.

"My listings are not publishing (Poster)"

The publication window shows the state per account. Queued means no Chrome window is connected to that Vinted account.

Open a Chrome window logged in to the target account, with the extension active. The tasks go out on their own when it reconnects.

"I cannot add a Vinted account"

Check your plan's limit (1 on Starter, 3 on Growth, unlimited on Elite). If the counter is not full, it is almost always a session problem: reload a Vinted page, then reload the extension from chrome://extensions.

The 48-hour delay, for its part, only concerns deleting an account.

"My margins are wrong or empty"

They are partial, not wrong. Only the sales linked to a stock item with a purchase price produce a margin.

See Link your sales to your stock, and the coverage warning in the Profitability tab.

"The earnings shown do not match Vinted"

That is normal, and Vintedge is the one that is right.

Vinted shows a total that adds up the item price and the buyer protection fee. That second part does not come back to you. Vintedge shows what you actually take in.

"Reposting does not work"

The subject has its own page: When a repost fails.

"The collection codes are not coming through"

1. Is Gmail authorized? Extension → Settings → Integrations, or the To collect page on the dashboard.
2. Does the Vinted account concerned receive its emails at another address? You have to connect that inbox too.
3. Has the carrier already sent the email? It often arrives after the parcel is made available.
4. The diagnosis shown on each parcel tells you which of these cases applies.

When to write to support

If none of the above applies, use the chat bubble on the dashboard. Give:

• what you were doing, and what you expected;
• the exact error message, or a screenshot;
• the Vinted account concerned;
• the extension's version number, shown at the top of the panel.

Those four elements save a complete round trip.